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Help and Support articles
Basics to get you started
How do I trade?
Frequently Asked Questions
Can I change the email address associated with my Poloniex account?
Does Poloniex have an API?
Are there fees for using Poloniex?
How can I get a coin listed on Poloniex?
I keep getting logged out. Why is this happening?
See all 15 articles
USD Coin (USDC)
What is USDC?
How do I convert dollars to USDC and send it to Poloniex?
How do I convert USDC on Poloniex back to my bank account?
Two-Factor Authentication (2FA)
What is Two-Factor Authentication (2FA) and why do I need it?
How do I setup Two-Factor Authentication (2FA)?
My Two-Factor codes aren’t working ("Incorrect Code" errors)
How do I restore my authenticator app from a 16 digit key backup?
I lost access to my 2FA device. How can I now access my account?
How do I deposit my coins?
Where is my deposit?
Minimum deposit amount
Individual coin rules and exceptions
How do I withdraw my coins?
Where is my withdrawal?
Why haven’t I received a Withdrawal Confirmation email?
My withdrawal confirmation link failed
My withdrawal is Awaiting Approval
See all 6 articles
How do I open a support ticket? What information should I include?
What if I have coins on loan when a fork happens?
Pre-Fork Trading for Upcoming Bitcoin Cash Hard Fork
Bitcoin Cash Hard Fork FAQ