Support Center

Frequently Asked Questions 5

• Can I change the email address associated with my Poloniex account?
• Does Poloniex have an API?
• Are there fees for using Poloniex?
• How can I get a coin listed on Poloniex?
• I had ETH on loan when the fork happened. Where is my ETC?

Deposits 2

• How do I deposit my coins?
• Where is my deposit?

Two-Factor Authentication (2FA) 5

• What is Two-Factor Authentication and why do I need it?
• How do I to setup Two-Factor Authentication?
• My Two-Factor codes aren’t working ("Incorrect Code" errors)
• How do I restore my authenticator app from a 16 digit key backup?
• Can I access my 2FA-enabled account if I lost access to my 2FA device?

Withdrawals 3

• How do I withdraw my coins?
• Where is my withdrawal?
• Why haven’t I received a Withdrawal Confirmation email?

Trollbox chat room 2

• What is the Trollbox?
• How do I set up a Trollbox username, and can I change it?

Getting Support 3

• When can a moderator help me, and when should I file a support ticket?
• What information should I include when I open a support ticket?
• What happens when I open a support ticket, and how long will it take to resolve?