Support Center

Getting Started 2

• Basics to get you started
• How do I trade?

Frequently Asked Questions 13

• Can I change the email address associated with my Poloniex account?
• Does Poloniex have an API?
• Are there fees for using Poloniex?
• How can I get a coin listed on Poloniex?
• What if I have coins on loan when a fork happens?

See all 13 articles

Two-Factor Authentication (2FA) 5

• What is Two-Factor Authentication (2FA) and why do I need it?
• How do I setup Two-Factor Authentication (2FA)?
• My Two-Factor codes aren’t working ("Incorrect Code" errors)
• How do I restore my authenticator app from a 16 digit key backup?
• I lost access to my 2FA device. How can I now access my account?

Deposits 4

• How do I deposit my coins?
• Where is my deposit?
• Minimum deposit amount
• Individual coin rules and exceptions

Withdrawals 6

• How do I withdraw my coins?
• Where is my withdrawal?
• Why haven’t I received a Withdrawal Confirmation email?
• My withdrawal confirmation link failed
• My withdrawal is Awaiting Approval

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Getting Support 2

• How do I open a support ticket? What information should I include?
• What happens after I submit a support ticket? How can I track the status?