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Frequently Asked Questions
Can I change the email address associated with my Poloniex account?
Does Poloniex have an API?
Are there fees for using Poloniex?
How can I get a coin listed on Poloniex?
I had ETH on loan when the fork happened. Where is my ETC?
How do I deposit my coins?
Where is my deposit?
Two-Factor Authentication (2FA)
What is Two-Factor Authentication and why do I need it?
How do I to setup Two-Factor Authentication?
My Two-Factor codes aren’t working ("Incorrect Code" errors)
How do I restore my authenticator app from a 16 digit key backup?
Can I access my 2FA-enabled account if I lost access to my 2FA device?
How do I withdraw my coins?
Where is my withdrawal?
Why haven’t I received a Withdrawal Confirmation email?
Trollbox chat room
What is the Trollbox?
How do I set up a Trollbox username, and can I change it?
When can a moderator help me, and when should I file a support ticket?
What information should I include when I open a support ticket?
What happens when I open a support ticket, and how long will it take to resolve?