Support Center

Getting Started 5

• Basics to get you started
• Trading Explained
• Lending Explained
• Margin Trading Explained
• Getting Started: Video Tutorials

Frequently Asked Questions 24

• Can I change the email address associated with my Poloniex account?
• Does Poloniex have an API?
• Are there fees for using Poloniex?
• How can I get a coin listed on Poloniex?
• I keep getting logged out. Why is this happening?

See all 24 articles

USD Coin (USDC) 3

• What is USDC?
• How do I convert dollars to USDC and send it to Poloniex?
• How do I convert USDC on Poloniex back to my bank account?

Two-Factor Authentication (2FA) 5

• What is Two-Factor Authentication (2FA) and why do I need it?
• How do I setup Two-Factor Authentication (2FA)?
• My Two-Factor codes aren’t working ("Incorrect Code" errors)
• How do I restore my authenticator app from a 16 digit key backup?
• I lost access to my 2FA device. How can I now access my account?

Deposits 3

• How do I deposit my coins?
• Where is my deposit?
• Minimum deposit amount

Withdrawals 6

• How do I withdraw my coins?
• Where is my withdrawal?
• Why haven’t I received a Withdrawal Confirmation email?
• My withdrawal confirmation link failed
• My withdrawal is Awaiting Approval

See all 6 articles

Getting Support 1

• How do I open a support ticket? What information should I include?

Fork Information 4

• What if I have coins on loan when a fork happens?
• Pre-Fork Trading for Upcoming Bitcoin Cash Hard Fork
• Bitcoin Cash Hard Fork FAQ
• Deposits and Withdrawals for BCHABC and BCHSV