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Please note: Support responses are taking much longer than usual. Please do not submit duplicate tickets as this will only delay our ability to address your issue. We will respond to your ticket as soon as possible.

This support portal does not use your Poloniex login; it's a separate system with its own login. Please create an account on the support portal to login and file a ticket.

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Give us your email address and instructions to reset your password will be emailed to you.


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Once you sign up, you will have complete access to our self service portal and you can use your account to raise support tickets and track their status.

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