Frequently Asked Questions

Are there any US states where Poloniex does not offer services?
Currently, Poloniex does not offer services in the following states: New Hampshire New York Washington
Tue, 1 Aug, 2017 at 2:56 AM
How to best capture your paper utility bill for uploading?
In certain instances, our verification process may require you to submit additional documentation to fully comply with our procedures. You will be asked via...
Thu, 7 Dec, 2017 at 10:32 PM
Poloniex Delisting Policy
As part of the Poloniex team’s continuous effort to improve the performance of the exchange and to better serve our customers, we have to delist assets from...
Thu, 8 Nov, 2018 at 11:13 PM
Clarifying our User Agreement Updates
The week of October 22, 2018, we published an updated user agreement in an attempt to provide clarity and certainty about customers’ use of our services. Un...
Tue, 30 Oct, 2018 at 8:59 PM
FAQ For Planned Maintenance on February 22, 2019
How long will the maintenance take? We expect the maintenance to take several hours and will provide progress updates on Twitter. Why are you conductin...
Wed, 20 Feb, 2019 at 9:00 PM
Poloniex for Institutions
Poloniex offers institutions large and small access to a large curated selection of crypto asset trading pairs, dedicated customer support, robust API servi...
Thu, 20 Dec, 2018 at 8:21 PM
Grin: How to Deposit and Other Frequently Asked Questions
What is Grin? Grin is a cryptocurrency focused on privacy, scalability and fungibility. Excitement exists around Grin in part due to the novel combinati...
Fri, 15 Mar, 2019 at 5:13 PM
Cosmos: How to Preview, Redeem ATOM and Other Frequently Asked Questions
What is Cosmos? Cosmos is a highly-anticipated distributed ledger project that presents a compelling solution to blockchain interoperability and scaling...
Thu, 14 Mar, 2019 at 4:01 PM
Asset Geofencing FAQ
Having access to a diverse, interesting set of listings is important to our customers, and at Poloniex we strive to provide this with our ever-expanding cat...
Mon, 18 Mar, 2019 at 6:31 PM
Grin: How to Withdraw and Other Frequently Asked Questions
How to Withdraw Grin from Poloniex Poloniex now supports Grin withdrawals! Poloniex is one of the first exchanges to offer the URL method for withdrawin...
Fri, 15 Mar, 2019 at 5:06 PM