Frequently Asked Questions

Are there any US states where Poloniex does not offer services?
Currently, Poloniex does not offer services in the following states: New Hampshire New York Washington
Tue, 1 Aug, 2017 at 2:56 AM
How to best capture your paper utility bill for uploading?
In certain instances, our verification process may require you to submit additional documentation to fully comply with our procedures. You will be asked via...
Thu, 7 Dec, 2017 at 10:32 PM
How does margin trading work?
Margin trading is essentially trading with borrowed funds instead of your own. When you place a margin order, all of the money you are using is borrowed fro...
Wed, 5 Sep, 2018 at 10:41 PM
Poloniex Delisting Policy
As part of the Poloniex team’s continuous effort to improve the performance of the exchange and to better serve our customers, we have to delist assets from...
Thu, 8 Nov, 2018 at 11:13 PM
Clarifying our User Agreement Updates
The week of October 22, 2018, we published an updated user agreement in an attempt to provide clarity and certainty about customers’ use of our services. Un...
Tue, 30 Oct, 2018 at 8:59 PM
FAQ For Planned Maintenance on December 17, 2018
*IMPORTANT: This maintenance has been postponed. We will make an announcement when it has been rescheduled* How long will the maintenance take? We anti...
Fri, 14 Dec, 2018 at 4:37 PM