As part of the Poloniex team’s continuous effort to improve the performance of the exchange and to better serve our customers, we have to delist assets from time to time.

Our goal for all delistings is to make this process as painless as possible for customers, which is why we: 

  • Provide you with seven days advance notice before removing a market

  • Give holders of the impacted assets 30 days to withdraw funds from delisted assets

  • Remind you with multiple forms of communication during the period leading up to the deadline 

In the rare event that wallet availability is interrupted, we may extend the deadline and contact holders of impacted assets via email. There may also be times when customers are unable to withdraw delisted assets for reasons outside of Poloniex’s control, such as when a network is no longer live. In these situations, we will secure the delisted funds in cold storage with the potential to online the funds and allow customers to withdraw should the network become operational again. We will handle these scenarios, which we recognize can be frustrating for customers, case by case.

Once the withdrawal deadline for a particular asset has been reached, withdrawals will be disabled and the asset will be fully decommissioned. From this point forward, we will be unable to process withdrawals of impacted assets. It is imperative that customers withdraw delisted tokens by the withdrawal deadline.

Why does the Poloniex team delist assets? 

We delist assets as part of our mission to provide customers with the most innovative projects that fuel the industry and to ensure the assets meet the high standards customers deserve, which is why we created the Circle Asset Framework

The Circle Asset Framework is a tool for prioritizing new crypto asset listings across our various products. We apply this framework to assess projects across a few key categories - fundamentals, technology, people, business model, and market dynamics. In addition, we also consider other factors such as new guidance from regulators.