Frequently Asked Questions

Can I change the email address associated with my Poloniex account?
Due to security precautions, it is not possible to change the email address that was used to create your account at the time of registration.  If you ha...
Wed, 8 May, 2019 at 4:35 PM
Does Poloniex have an API?
Yes, there is a public API and a trading API. Visit our API documentation page for more information.
Thu, 15 Jun, 2017 at 9:11 PM
Are there fees for using Poloniex?
Effective March 6th, 2019 Set out below are the fees and transaction costs that apply when using our product: Trading Fees Margin Interest; or Lendin...
Wed, 20 Mar, 2019 at 8:43 PM
How can I get a coin listed on Poloniex?
We don't have a definitive set of criteria as each project is unique. We listen to the community and select projects that we believe are unique, innov...
Thu, 15 Jun, 2017 at 9:28 PM
I keep getting logged out. Why is this happening?
You will be logged out if your IP address changes mid-session or if you login from another browser/computer. If you are using a VPN service, it is not uncom...
Thu, 15 Jun, 2017 at 10:00 PM
An unknown login was detected on my account
There are several reasons why you might receive a 'Successful Login from New IP' email alerting you to a login from a new IP address. You could...
Thu, 15 Jun, 2017 at 10:35 PM
What is an identity (ID) verification photo?
An identity (ID) verification photo is the most recent photo taken of the Poloniex account holder, along with a hand-written (not typed) note. Below are gui...
Fri, 5 Apr, 2019 at 6:07 PM
I was asked to send ID documents via email, is this legitimate?
Under no circumstance will Poloniex request that you send ID documents via a support ticket or email. For your security, never attach sensitive documents to...
Thu, 30 Mar, 2017 at 1:01 PM
My profile never gets verified
We use an automated system to verify customer information, while this is very efficient for privacy it has some down sides, unless the pictures are sharp an...
Fri, 19 May, 2017 at 4:23 AM
Password reset feature ask me to contact support
Once you request a new password using the password reset feature an email will be sent to you with a link which will lead you to a page where you will be as...
Sat, 29 Apr, 2017 at 8:59 AM