Support Center

You cannot change the email address that was used to create your account at the time of registration. If you are no longer able to access the email account ...

Yes, there is a public API and a trading API. Visit our API documentation page for more information.

Poloniex employs a volume-tiered, maker-taker fee schedule for all trades. For more information on our trading fees, visit the Fee Schedule page. There ...

We don't have a definitive set of criteria as each project is unique. We listen to the community and select projects that we believe are unique, innov...

If you have any coin on loan at the time of a fork, you do not have it on balance and therefore you cannot receive coins on the corresponding chain. Wh...

You will be logged out if your IP address changes mid-session or if you login from another browser/computer. If you are using a VPN service, it is not uncom...

There are several reasons why you might receive a 'Successful Login from New IP' email alerting you to a login from a new IP address. You could...

An identity (ID) verification photo is the most recent photo taken of the Poloniex account holder, along with a hand-written note. Below are guidelines show...

Under no circumstance will Poloniex request that you send ID documents via a support ticket or email. For your security, never attach sensitive documents to...

We use an automated system to verify customer information, while this is very efficient for privacy it has some down sides, unless the pictures are sharp an...